PLAYER DEVELOPMENT EXECUTIVES

Vorndran_Jules

JULES VORNDRAN
VP OF CASINO MARKETING & VIP OPERATIONS

Jules started his gaming industry career in 1985 and has held prominent positions in some of Atlantic City’s most notable casinos. Along with many years of casino marketing experience, he also brings an outstanding commitment to superior service. 

In his spare time, Jules enjoys playing golf, fishing and working on his home.

Office
| 267-232-2303   
Email | [email protected]

Brady_Erin

ERIN BRADY
MANAGER OF VIP SERVICES

In 2011, Erin started at SugarHouse Casino right after college as a Player Services Agent. She has worked as a Casino Host, moved up to Casino Marketing Administrator and now is Manager of VIP Services.

Erin enjoys reading, attending spin class, and indulging in the ID Channel. Despite pushing 5’1”, she’s played volleyball for about 10 years as a defensive specialist and opposite.

Office | 215-717-3968
Email | [email protected]

Kurtz_Ann

ANN KURTZ
SENIOR PLAYER DEVELOPMENT EXECUTIVE 

With 31 years in the gaming industry, Ann has a wealth of experience in a variety of departments at Atlantic City casinos. She has also been a Cage Cashier Manager on casino cruise ships, where some of her favorite ports include the Hawaiian Islands, Beijing, Sydney, Bora Bora, St Petersburg and Stockholm.

Ann enjoys traveling, the beach, and the occasional game of golf.

Office | 215-717-3843
Email | [email protected]

Levin_Robert

ROBERT LEVIN
PLAYER DEVELOPMENT EXECUTIVE

Robert comes to us from Wilmington, Delaware. After 6 years of experience in dealing and supervising poker, Robert recently made the transition to player development. 

Now, as a resident of Philadelphia, Rob likes trying out the great restaurants in the city, taking a quick drive down to the Jersey shore and, of course, cheering on the Eagles, Phillies, Flyers and Sixers.

Office | 215-717-3842
Email | [email protected]


SugarHouse Player Development Team JUSTIN C. GAINES
PLAYER DEVELOPMENT EXECUTIVE

Justin has been part of the SugarHouse team since day one. He joined the team as a Player Services Agent and fulfilled many roles over the last few years ranging Casino Credit Executive to EVS Shift Manager. After three and a half years in Environmental Services, Justin decided to venture into the role of Player Development Executive to expand his casino knowledge.

Justin is a family oriented individual who enjoys spending time with his 3 sons, traveling and experiencing new cultures, foods and languages. He understands Mandarin Chinese, Spanish and is
currently learning Japanese and Arabic. He also enjoys producing music and have become a novice DJ of many genres of music.

Office | 215-717-3849
Email | jgaines@rushst.com

Wu_Jason

JASON WU 
ASIAN PLAYER DEVELOPMENT EXECUTIVE

A 21-year veteran of gaming, Jason worked at a variety of Atlantic City casinos before joining the SugarHouse team of professionals. His concentration in Hotel and Restaurant Management at Bergen Community College provided a strong foundation on which to build his casino career.

Fluent in Mandarin, Cantonese and Taiwanese, Jason enjoys a variety of musical genres, concerts and travel.

Office
| 215-717-3845
Email [email protected]

Player Development Team at SugarHouse CasinoYUZHU (CHERRIE) LI
ASIAN PLAYER DEVELOPMENT EXECUTIVE

Yuzhu (Cherrie) joined the Sugarhouse casino team in 2012 as Dealer in Table Games. Experienced in table games, she was promoted to Supervisor where she was able to focus on
customer satisfaction. She is dedicated to delivering the highest quality service to every patron. Cherrie is reliable, trustworthy, courteous, and conscientious.

Cherrie enjoys everything about music and is also good at billiards, specifically 15-ball pool. She is currently attempting to combine music and billiards, which is her dream. Cherrie speaks languages including English, Cantonese, and Mandarin.

Office | 215-717-3844
Email | YLi@rushst.com

Nguyen_Nan

NAN KIM NGUYEN
ASIAN MARKETING EXECUTIVE 

Passionate about providing superior customer service, Nan has 12 years of gaming experience. In addition to her daily responsibilities, she successfully manages concerts and special events.

Nan enjoys spending time with her family and cooking – especially Vietnamese cuisine. She is also an avid snowboarder during the winter months. Nan is fluent in both Vietnamese and English.

Office | 215-717-3846
Email |[email protected]

SugarHouse Casino Player Development TeamWAI (WAYNE) YUEN
ASIAN PLAYER DEVELOPMENT EXECUTIVE


Wayne recently joined The Sugarhouse Team and is excited to work in Philadelphia. He has
many years of experience in the casino industry, including working for several companies in
Atlantic City and also Sands Bethlehem. Wayne was a dealer in Table Games then worked for
Operations, and now he thrives in Player Development.

Wayne likes to spend his free time working out at the gym. He also enjoys swimming and he loves to travel. Wayne is fluent in Cantonese and Mandarin.

Office | 215-717-3847
Email | [email protected]

Player Development Team at SugarHouse CasinoCAITLIN COSTANZO
CASINO MARKETING ADMINISTRATOR 


Caitlin joined Sugarhouse Casino in 2016 as Food and Beverage team member. Previously having 7 years of experience in VIP Services, Caitlin transitioned to VIP Concierge, and now she joins Player Development as The Casino Marketing Administrator. Caitlin is passionate about providing superior customer service and leaving guests with an unforgettable experience.

With Food and Beverage in her past, Caitlin loves to cook, especially Italian food. As a Philly native, Caitlin is a diehard Eagles fan. She is also a huge animal lover, enjoys attending concerts, and is always down for karaoke.

Office | 215-717-3852
Email | [email protected]